Returns & Faulty Goods Policy

This policy sets out the terms under which goods supplied by Eco-Filtration may be returned. Please read it carefully before requesting a return.

Product Specifications & Sizing

All products are listed with full specifications, including dimensions, quantities, and measurements.

Customers are responsible for reviewing the product description carefully prior to purchase. Where applicable, measurements must be checked against the stated internal or external diameter detailed within the listing.

Eco-Filtration products are manufactured to metric British Standards and meet applicable industry sizing requirements.

Returns will not be accepted for items that match the description and specifications provided at the time of sale.

Change of Mind / Unsuitable Items

If you wish to return an item that is unsuitable for your requirements, you must notify us within 7 days of receipt of the goods.

Notification must be made:

• By email: enquiries@eco-filtration.co.uk

• Or via eBay/Amazon messaging (quoting your order number)

Goods must not be returned without prior authorisation.

Return Conditions

To qualify for a refund:

• Item(s) must be UNUSED

• Item(s) must be UNOPENED

• Item(s) must be in original, resalable condition

• Item(s) must be returned within the approved timeframe

Return Address

All authorised returns must be sent to:

Eco-Filtration
111 Gosbecks Road
Colchester
Essex
CO2 9JT
United Kingdom

Information Required With Returns

Please include the following information inside the parcel:

• Order number / Order ID

• Reason for return

• Any relevant supporting information

• Full name

• Contact telephone number

• Email address

Failure to provide this information may delay processing.

Click Here For Returns Form

Refund Terms (Non-Faulty Returns)

For non-faulty returns:

• A 15% restocking fee will be deducted from the refund amount.

• Original shipping/carriage charges are non-refundable.

• Return postage costs are the responsibility of the customer.

Refunds will only be issued once goods have been received and inspected.

We strongly recommend using a tracked delivery service, as Eco-Filtration cannot accept responsibility for items lost or damaged in transit.

Faulty Goods

If you believe an item is faulty, you must contact us before returning it. Unauthorised returns may not be accepted.

Where a faulty return is authorised:

• Eco-Filtration will issue a pre-paid return label.

• The item must be securely packaged by the customer.

• Once packaged, the parcel must be delivered to a local Post Office using the provided label.

We do not reimburse postage costs for faulty items where a pre-paid return label has been issued.

Returned items will be inspected and tested by our technical team. This process may take up to 14 working days.

If the item is confirmed faulty:

• A replacement will be offered, or

• A full refund of the product cost will be issued.

If the item is found not to be faulty:

• A 50% refund may be offered, or

• The item may be returned to the customer at their expense.

General Conditions

Eco-Filtration reserves the right to refuse returns that do not comply with the conditions outlined in this policy.

This policy does not affect your statutory rights under UK consumer law.